Remote Monitoring and Remediation Software

Model: CX Detect

Single AV, UC, telephony and IoT device dashboard
Consolidates, organizes, and filters data for an “at-a-glance” view of: System health, Device status, Network path detection
Tracks live video conference call quality
Pre-emptive:
Prevent system downtime and mitigate meeting disruptions

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Product Info

Provides a simple, holistic view of all technology on the managed network, enabling support teams to be pre-emptive, responsive, and adaptive.

Single AV, UC, telephony and IoT device dashboard
Consolidates, organizes, and filters data for an “at-a-glance” view of: System health, Device status, Network path detection
Tracks live video conference call quality
Pre-emptive:
Prevent system downtime and mitigate meeting disruptions
Persistent monitoring of system operations
Anticipates potential issues, such as low battery and increasing device temperature
Push event notifications, such as device offline or power surge
Responsive:
Maximize uptime and productivity
Remote remediation – minimizes truck rolls, resolves technical issues or user errors quickly
Adaptive:
Prevent service interruptions
Remotely update firmware, security patches, license renewals, and feature activations